- Returns, Refunds & Exchanges
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What is your returns and exchange policy?
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We want you to be 100% happy with the items you buy from Khushbufashions. But if for any reason you're not completely satisfied with any of the items you have ordered from Khushbu Fashions, we advise the following to ensure a prompt and efficient refund or exchange.
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How do I return an item?
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Firstly, you must send the items back to Khushbu Fashions within 7 days of receipt of your purchase. Please download the returns form and enclose it with the returned item, this is really important as it will be used to track and progress your return, refund or exchange at Khushbu.
Please note that any items returned without a Return Form will not be processed. Fill the Return Form your detail, order detail and details of the item you like to return.
We strongly recommend you use a tracked service to get items back to us - neither Khushbu Fashions nor any third party supplier can be held responsible for returned items that go missing in transit. We will process your return as soon as we can – in most cases within a few days, but always within 28 days of receipt.
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What do I do if I want to exchange an item?
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Exchange in the unlikely event that you would like to exchange an item, we maybe consider to send the first exchange at free shipping to you. Any subsquent exchange is not be allowed (unless the item is deemed faulty or damaged),
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When can I expect to receive a refund?
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Refunds are always processed promptly once we have received the returned product. However please note that there can be a delay of up to 10 days between our processing the refund to your card and it showing on your bank or card statement. This is how the banking system operates and is outside our control. The cost of your item will be refunded to the credit/debit card used to make the purchase or by cheque. Delivery charges are not refunded, unless the item was deemed to be faulty when received.
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What if I recieve a wrong item?
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If an item has been modified, misused, damaged and / or is not in resalable condition we will not be able to provide a refund / replacement. When returning goods they must be sent back in their original condition and packaging. Goods must be returned in the condition received.
If you receive the wrong items:
In the unlikely event that the wrong item is sent to you please contact our customer services team who will instruct you how to return the item. Please remember that:
- A Return Form needs to be filled in and enclosed in the parcel so that it can be processed by our warehouse.
- We cannot process any returns without an Return Form.
- We cannot despatch a new item unless we have received the wrong item back in our warehouse and inspected its condition.
- We will refund any shipping costs you incur provided that the item is in new and unused condition when we receive it and you have fullowed our return instructions.
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What if I recieve an unwanted item?
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Unwanted item is an item purchased and deemed unwanted by the purchaser. The item must be returned unopened, and in re-sellable condition. If the item has been opened, or the item has been modified, used, or damaged we will not be able to provide a refund / replacement.
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Can I return a sale item?
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We have a strict policy of NO refunds on sale items.
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What if I recieved a faulty item?
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A faulty item is one that is faulty due to manufacturing fault only. If the item has been misused, abused, damaged through use or otherwise modified we will not be able to provide a refund
If the product is faulty we will issue you with an Returns reference number and advise you on the most suitable way to return the goods. Please remember that:
- Faulty products that were purchased over 30 days ago - we cannot issue refunds for products that were purchased more than 30 days ago.
- We will replace faulty items provided that the fault is not the result of misuse. Please see faulty products as a result of misuse section for more information.
- If the product is not available for replacement we may (at our choice) either substitute it with a similar style or offer you vouchers which equal the purchase price of the item (if purchased within the last 30 days).
Faulty products as a result of misuse:
- We can not replace or issue a refund for a misused product.
- We will return the misused item back to you if you are happy to incur the administration & shipping costs of £9.95 (this does not include any collection costs or international shipping costs - if we have arranged for a specialist courier to collect the item or we need to return it abroad, the cost will be additional).
- We will hold the product for a maximum of 30 days, after this period we will dispose the item.
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What if my parcel is lost?
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If you haven't received the items within the expected delivery times as specified by the selected delivery service please contact our customer service team. We’ll let you know when the items were despatched and contact the courier to establish where your parcel is.
If after seven days from despatch date and you still haven`t received your items we will despatch a replacement parcel at no cost to you.
Lost or damaged parcels must be reported in writing/email within 7 days of placing the order. We cannot offer any compensation for lost parcels not reported within this period.
We're here to help you, so please get in touch with us as soon as possible and we'll try to make the process as easy as we can!