- Delivery
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When can I expect to receive my goods?
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Any orders within the UK will be sent out by Royal Mail 1st class recorded delivery
so you should receive you items within 3 to 4 working days. Most items are delivered
in 1 to 2 days, however there are some areas within the UK where delivery may take
longer, these are: HS1-HS9 Hebrides, IM Isle of Man, IV21 -IV24,IV26 - IV28, IV40
- IV56 Inverness, KA27 - KA28 Ayr, KW Kirkwell, PA20, PA21, PA41, PA60, PA61 - PA78,
PA80 - PA88 Paisley, PH36 - PH44 Perth, TR21 - TR25 Truro, ZE Shetland. If an item
is an order item, delivery could take up to 12 weeks.
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How much is delivery within the UK?
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Standard 1st class delivery for 1 or 2 items is £5.95, and £10 for 3 or more items.
We also offer a Royal Mail Special Delivery service, which is guaranteed for delivery
the next working day (provided the order is placed by 3pm), prices start from £6.40
per item. Free delivery within the UK for orders over £150.
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How much is delivery if I’m ordering from outside the UK?
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If you are ordering from anywhere with in the EU, prices for delivery start from
£15. If ordering from Canada or USA, prices for delivery start from £20. If ordering
from any other countries, prices for delivery start from £25. You may be charged
slightly more for delivery if buying more than item, or if the item is heavier,
for example a bridal lengha.
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How much is delivery if I’m ordering more than one outfit?
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If you are buying 1 or 2 outfits, the delivery charge within the UK is £5.95, for
3 or more outfits, the delivery charge is £10, and if ordering 5 or more outfits
the delivery charge is £15. Orders over £150 qualify for free delivery within the
UK. For orders of 2 items or more from outside the UK, please call 0208 772 4787
for delivery charges.
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How long will it take to receive my order if I’m ordering from outside the UK?
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Please allow up to 7 working days to receive your order. Items are usually dispatched
within 2 working days of receiving your order.
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How does your delivery service work?
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All UK orders are sent out by First Class Recorded Signed For delivery. Although
most orders are usually received the next working day after dispatch, please allow
2 to 3 working days to receive your order. If you have opted for Special Delivery,
it is guaranteed for the next working day. All overseas orders are sent by International
Signed For delivery, please allow up to 7 working days from dispatch.
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Can I track my order?
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Yes you can, we will send you a tracking number once your goods have been dispatched.
To track your order, go to our website and click on the My Account / Track
orders link at the top of the page, and fill in the details as prompted. Please
note this applies to UK orders only, and international orders can only be tracked
up to when they leave the UK.
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Can I have my order sent to an alternative delivery address?
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Yes, you can, please enter an alternative delivery address when prompted as you
place your order.
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What is the lead time for delivery on made-to-measure items?
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The lead time on made to measure items is 6 to 8 weeks.
- Sizing
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How does your sizing work?
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Our sizing is set to standard UK sizing, please see our Size Guide
for more information and for size conversions if ordering from overseas. Our standard
sizes range from UK size 8 to 16. If you are not sure about your size, you can enter
your bust, waist and hip measurements into our ‘Size help’ found underneath the
size available on the garment page you have selected.
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Can you make alterations?
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Yes, for one specific, standard alteration (e.g. making a size smaller, or shortening
the hem or sleeves), the charge is £5. For any more complicated alterations please
call 0208 772 4787 for an estimate.
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Do you have a size guide?
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Yes, it can be found at the foot of our website or you can click here for more information
and for size conversions if ordering from overseas. Our standard sizes range from
UK size 8 to 16. If you are not sure about your size, you can enter your bust, waist
and hip measurements into our ‘Size help’ found underneath the sizes available on
the garment page you have selected.
- Availability
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Why can’t I select the size I want?
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This may be because the size you want to order is not available, please call 0208
772 4787 to check stock availability.
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How can I check if the size or style I want is available?
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The website shows current available stock, if you want more information, please
call 0208 772 4787.
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Can I order an outfit in a different colour?
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Not all items are available in different colours, please check availability by checking
our website or call 0208 772 4787 for more information.
- General
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Do you have a shop?
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Yes we have a shop in Tooting, South London. Our address is 147 Upper Tooting Road,
London, SW17 7TJ, tel. 0208 772 4787.
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Do you have a catalogue?
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No we do not have a catalogue. Our stock is sold through our website
and in our shop based in Tooting, South London.
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What do I do if there is something wrong with my order?
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Please email us at sales@khushbu.co.uk or call us on 0208 772 4787.
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How often do you get new collections?
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We frequently have new collections added to the website, please keep checking our website
for new additions. New collections are always shown on our Facebook page before
they are added to the website so please become a fan of Khushbu Fashions here[add
hyperlink] and get up to date with the latest from Khushbu.
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Do you do made to measure items?
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Yes, we offer a made to measure service on selected bridal and menswear designs.
Please see our website for more information.
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What’s in fashion at the moment?
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Pakistan fashion is currently salwar kameez with a long kameez or long flowing tunic,
and wide-legged trousers or culottes. In India the trend is funky kurti tops and
leggings, as well as short anarkali or kameez with churidaar or patiala.
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Is the online collection the same as what you sell in the shop?
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Most of our shop and online collection is the same, however, there is more variety
in our shop which is based in Tooting, South London.
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Do I need to set up an account to shop with you?
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Yes, you do. It will only take a few minutes to ensure we have all the information
we need to fulfil your order.
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I’ve just placed an order, how do I amend or cancel it?
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Just email sales@khushbu.co.uk or call us on 0208 772 4787.
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I’m having trouble buying from your website.
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We are sorry you are having problems placing your order, please call us on 0208
772 4787 to rectify the problem or place an order over the phone.
- Returns & exchanges
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What is your returns and exchange policy?
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If for any reason, you are not happy with your purchase please return it to Khushbu,
147 Upper Tooting Road, London, SW17 7TJ within 14 days of receipt for a refund
or to exchange it for another item. Items must be returned in their original condition.
We will issue a refund for the cost of the item as soon as we have received it and
checked its condition. Please note that you will have to pay for postage to return
the item, we recommend you use a delivery service that insures you for the value
of the item you are returning.
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How do I return an item?
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If for any reason, you are not happy with your purchase please return it to Khushbu,
147 Upper Tooting Road, London, SW17 7TJ within 14 days of receipt for a refund
or to exchange it for another item. Items must be returned in their original condition.
We will issue a refund for the cost of the item as soon as we have received it and
checked its condition. Please note that you will have to pay for postage to return
the item, we recommend you use a delivery service that insures you for the value
of the item you are returning.
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What do I do if I want to exchange an item?
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Please send it to Khushbu, 147 Upper Tooting Road, London, SW17 7TJ within 14 days
of receipt to exchange it for another item. Items must be returned in their original
condition. We will send out the exchanged item as soon as we have received the original
item and checked its condition. Please note that you will have to pay for postage
to return the item, we recommend you use a delivery service that insures you for
the value of the item you are returning.
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When can I expect to receive a refund?
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Refunds will be issued within 5 working days of receipt of the items you have returned.
- What should customers be asking?
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What outfit would you recommend for a specific occasion, for example, a friend’s
wedding?
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We have a range of different outfits to suit any occasion, please call one of our
consultants on 0208 772 4787 and we will be happy to advise you.
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How do we know if it is safe to buy from you?
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We are a trusted, reputable business. We use a secure system to take your online
payment and we take several measures to ensure your personal information is protected.
Please click here for more information.
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How can I drape a saree?
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Please click here to see our online video of how to drape a saree, or if you are
local to London, please call into our shop in Tooting and we will be happy to show
you.
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How do I know which colours suit my skin tone?
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Most skin tones and people fall into 4 different categories based on their skin
tone, hair colour and eyes; Winter, Spring, Summer and Autumn. To determine which
category you fall under and which colours suit you, please see for more details
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Do you have a personal shopping or style advisor service?
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Yes we do. Both services are by appointment only and carried out at our shop in
London. Please call 0208 772 4787, email sales@khushbu.co.uk or call in at the shop
to make an appointment. We recommend face-to-face consultations, however, telephone
consultations are available if you are unable to come to our shop in London.
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I’m getting married, can you put together an outfit to match my bridal outfit for
my fiancé, or other members of my bridal party?
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Yes, we can. Please send us a picture and colour swatch of your wedding outfit and
we will put together an outfit for your fiancé or other members of your bridal party.
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Do you offer any make-up, colour or styling tips?
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Yes we can. We have an in-house beauty/colour consultant. This service is by appointment
only, please email sales@khushbu.co.uk or call 0208 772 4787 to make an appointment,
and send a picture prior to meeting.
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Do you make wedding trousseaus?
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Yes, this is by face-to-face consultation only, please email sales@khushbu.co.uk
or call 0208 772 4787 to make an appointment.
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I don’t usually buy asian clothes, can you put together an entire outfit for me?
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Yes, please call us on 0208 772 4787 and we will be happy to advise you.
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What type of outfit is most flattering for my body type?
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Sarees generally suit any body type, however shorter women should opt for sarees
with smaller borders and delicate work or print as larger ones can make you look
shorter. Plus size ladies should go for non-transparent sarees made from material
which falls easily and drapes closer to the figure such as chiffon or georgette,
and should avoid net, cotton or tissue sarees. Slim ladies should opt for sarees
made from heavier fabrics such as slik, tissue, cotton and brocades as these fabrics
will give more fuller, shapely outlines to suit their body shape.
A traditional salwar kameez suit would suit all body types. Apple body types should
go for knee length or shorter kameez with wide legged salwar to even out the body
shape. Shorter women should go for a long kameez, and with vertical prints to make
them look taller.
Straight kameez with churidaar would suit petite, slim, straight and hourglass figures
more.
Anarkali with chuirdaar would suit pear shape figures and any other figures apart
from apple and plus (size 18+) figures.
Hourglass, straight and slim figures would suit a fishtail/mermaid style lengha
to accentuate curves if you have them or by creating curves and contours if you
have a straight or slim figure. A-line lenghas suit pear shaped figures as they
hide any problem areas while highlighting the positives. Pear shapes should go for
a higher waist on lenghas, with light colours on top and darker ones for the skirt.